Privacy Policy

Last updated: July 23, 2026

This Privacy Policy explains how PorcelainSoul collects, uses, and protects personal information when you visit porcelainsoul.com, place an order, create an account, contact us, or interact with our store.

Information we collect

We may collect information you provide directly, including your name, billing and shipping address, email address, phone number, account login details, order history, messages, custom order notes, and any images or references you choose to send for personalized work.

We may also collect technical information such as IP address, device type, browser type, pages viewed, referring pages, approximate location, cookie identifiers, and checkout or cart activity.

Payments are processed by third-party payment providers. We do not intentionally store full payment card numbers on our website.

How we use information

We use personal information to process orders, accept payment, arrange shipping, provide customer support, respond to custom order requests, prevent fraud, maintain website security, improve the shopping experience, send service messages, and send marketing messages when you have opted in or where allowed by law.

Cookies and similar technologies

Our WordPress and WooCommerce store may use cookies to keep items in your cart, support checkout, remember preferences, understand site performance, and protect the site from abuse. You can control cookies through your browser settings, but some store features may not work correctly without essential cookies.

Sharing information

We share information only when needed to operate the store, including with payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics tools, email service providers, fraud prevention services, professional advisers, and authorities where required by law.

We do not sell personal information. We also do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any required choices.

International orders

If you order from outside the country where we operate, your information may be processed in other countries by us and our service providers. We use reasonable measures to protect personal information during these transfers.

Data retention

We keep personal information for as long as needed to provide the store, complete transactions, meet legal and tax obligations, resolve disputes, prevent fraud, and maintain business records. Custom order messages and references may be kept while the order is active and for a reasonable support period afterward.

Your choices and rights

Depending on where you live, you may have the right to request access to personal information, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how your data is used and shared. California residents may also have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and be free from discrimination for exercising privacy rights.

To make a privacy request, contact [email protected]. We may need to verify your identity before completing a request.

Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable technical and organizational measures to protect personal information. No online store can guarantee absolute security, so please use a strong password and contact us if you believe your account or order information has been misused.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact

For privacy questions, contact [email protected].