Shipping Policy

Last updated: July 23, 2026

PorcelainSoul ships symbolic porcelain keepsakes with care so they can arrive ready for gifting, display, or daily use.

Order processing

Ready-made items usually need 2-5 business days for order processing before dispatch. Custom or personalized pieces may require additional production time; the product page or our support conversation will provide the best estimate.

Orders are processed on business days, excluding weekends and holidays. During peak periods, launches, or custom order reviews, processing may take longer.

Shipping destinations

We ship to the destinations available at checkout. If your country or region is not available, contact us before ordering and we will let you know whether shipping can be arranged.

Estimated delivery times

Delivery times vary by destination, carrier, customs processing, and local delivery conditions. International orders commonly take 7-20 business days after dispatch, but some destinations may take longer.

Any delivery dates shown at checkout or in emails are estimates, not guaranteed arrival dates, unless a guaranteed shipping service is explicitly offered and purchased.

Shipping rates

Shipping rates are shown at checkout before payment. Rates may depend on destination, order weight, selected service, promotions, and available carrier options.

Tracking

When tracking is available, we will send tracking information after your order ships. Tracking updates may take several days to appear after dispatch, especially for international shipments.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, customs clearance fees, VAT, brokerage fees, or other charges set by the destination country. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

Incorrect addresses

Please check your shipping address carefully before placing an order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses provided by the customer. If you notice an address issue, contact us as soon as possible.

Lost, delayed, or returned packages

If a package appears delayed or lost, contact us at [email protected] with your order number. We will help review the tracking information and work with the carrier where possible.

If a package is returned because of an incorrect address, refusal, unpaid customs fees, or failed delivery attempts, we may need to charge additional shipping before resending it. Refunds for returned packages may exclude original shipping and carrier charges.

Damaged packages

If your item arrives damaged, keep the packaging and contact us within 7 days of delivery with photos of the item, outer packaging, and shipping label. This helps us resolve the issue with a replacement, refund, or carrier claim.

Questions

For shipping questions, contact [email protected].