Terms and Conditions

Last updated: July 23, 2026

These Terms and Conditions govern your use of porcelainsoul.com and purchases from PorcelainSoul. By using the site or placing an order, you agree to these Terms.

Our store

PorcelainSoul offers celadon-inspired keepsakes, car charms, bag charms, symbolic gifts, and custom porcelain pieces. Product descriptions are written to explain style, symbolism, placement, and gifting use cases. We do not promise spiritual, medical, safety, financial, or supernatural outcomes from any product.

Eligibility

You must be able to enter into a binding agreement in your location to place an order. If you purchase on behalf of another person or organization, you confirm that you have authority to do so.

Product information

We work to display product details, colors, sizes, and images accurately. Because screens, handmade finishes, glaze variations, lighting, and natural materials can vary, small differences may occur. These differences are part of the character of handmade or craft-inspired pieces and are not always defects.

Orders and acceptance

After you place an order, you may receive an order confirmation email. This confirms we received your order; it does not guarantee acceptance. We may cancel or refuse an order if payment fails, stock is unavailable, shipping is not available to your destination, fraud is suspected, product information contains an error, or the order cannot be fulfilled in a reasonable way.

Prices and payment

Prices are shown on the site and may change without notice. You are responsible for the product price, shipping charges, taxes, duties, and other fees shown at checkout or charged by your destination country. Payment must be authorized before we process an order.

Shipping, returns, and refunds

Shipping, returns, exchanges, damaged items, and refunds are governed by our Shipping Policy and Return Policy, which are incorporated into these Terms.

Custom orders

For custom or personalized work, you are responsible for providing accurate references, text, symbols, names, dates, and instructions. We may refuse custom requests that are unlawful, hateful, infringing, unsafe, or outside our production ability. Custom and personalized items are usually final sale unless they arrive damaged, defective, or materially different from the approved direction.

Discounts and promotions

Promotions may be changed, paused, or ended at any time. Discount codes must be used as instructed and may not apply to previous orders, taxes, shipping, custom work, or excluded products unless clearly stated.

Intellectual property

Site content, product photography, copy, branding, layout, and original designs belong to PorcelainSoul or our licensors. You may not copy, reproduce, sell, scrape, or commercially use site content without permission.

User content and reviews

If you submit reviews, photos, custom references, feedback, or messages, you confirm that you have the right to share them. You give us permission to use submitted content to provide customer support, create or fulfill your order, improve our products, and, where appropriate, display reviews or feedback in connection with the store.

Acceptable use

You may not misuse the site, attempt unauthorized access, interfere with checkout, upload malicious code, scrape content at scale, impersonate others, submit false information, or use the site for unlawful activity.

Third-party services

The site may use third-party services for payment, shipping, analytics, hosting, email, security, and embedded features. Those services may have their own terms and privacy practices.

Limitation of liability

To the fullest extent allowed by law, PorcelainSoul is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the site or products. Nothing in these Terms limits rights that cannot be limited under applicable consumer protection law.

Changes to the site or Terms

We may update the site, products, prices, policies, and these Terms from time to time. The version posted on this page applies when you use the site or place an order.

Governing law

These Terms are governed by the applicable laws of the seller’s operating jurisdiction, without excluding mandatory consumer protection rights that apply in your country, state, or region.

Contact

For questions about these Terms, contact [email protected].